Return and Exchange Policy

Return and Exchange Policy - Pakai.site

At Pakai.site, we are committed to providing our customers with high-quality kitchen items, including cookware, utensils, appliances, and more. We strive to ensure an exceptional shopping experience by offering a clear and hassle-free Return and Exchange Policy. Our goal is to guarantee customer satisfaction, and if you have any concerns about your purchase, we are here to assist you.

Our Commitment to Quality

We understand that purchasing kitchen items online requires confidence in product quality and durability. At Pakai.site, we take great pride in offering only premium products that meet the highest standards. However, if a product does not meet your expectations due to personal preferences or other reasons, we provide a seamless return and exchange process.

Eligibility for Returns and Exchanges

To ensure customer satisfaction, Pakai.site offers a flexible return and exchange policy under the following conditions:

  • Timeframe for Returns: Customers can request a return or exchange within 14 days from the date of purchase.

  • Condition of Items: The product must be unused, unopened, and in its original packaging to be eligible for return or exchange. Products that have been used or damaged by the customer are not eligible.

  • Proof of Purchase: A valid proof of purchase (order confirmation email or receipt) must be provided to process a return or exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or exchanged, including:

  • Used or damaged kitchen items.

  • Clearance or promotional sale items (unless defective).

  • Custom or personalized kitchen products.

Return and Exchange Process

If you wish to return or exchange a product, follow these simple steps:

  1. Contact Our Customer Service Team

    • Email us at adsai.site@gmail.com or call us at +92-300-1124113 to initiate the process.

    • Provide your order details and reason for the return or exchange.

  2. Return Authorization

    • Once approved, we will provide return instructions. Ensure that the product is securely packaged to avoid damage during transit.

  3. Return Shipping

    • Customers are responsible for return shipping costs unless the product is defective or incorrect.

    • We recommend using a tracked shipping service to ensure safe return delivery.

  4. Processing Refunds & Exchanges

    • Once we receive the returned item and verify its condition, we will process your refund or exchange.

    • Refunds will be issued to the original payment method within 7-10 business days.

Damaged or Defective Items

We take quality control seriously, but if you receive a defective or damaged item, we will make it right.

Steps to Report a Damaged or Defective Item:

  1. Contact us at adsai.site@gmail.com or +92-300-1124113 immediately.

  2. Provide photos of the damaged item and order details.

  3. Choose between a replacement or a full refund after verification.

Customer Satisfaction Guarantee

At Pakai.site, we value our customers and strive to provide the best service. If you have any concerns or need assistance with returns and exchanges, our customer support team is always available to help.

Conclusion

At Pakai.site, we are dedicated to offering high-quality kitchen products and a hassle-free shopping experience. Our Return and Exchange Policy ensures that you can shop with confidence. If you ever need to return or exchange an item, we are here to assist you every step of the way.

Thank you for choosing Pakai.site – your trusted destination for kitchen essentials!

📍 New Address: Lahore, Pakistan